Refund policy

Order Cancellation

You may cancel any order within 24 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us. The full amount will be credited to the original method of payment. Please allow time for the credit to be appear in your account.

To cancel your order please email huesatelier7@gmail.com or WhatsApp at this 03218368568 number.

No order cancellation on sale items.

Complaints

For any complaints or queries in relation to this website, our products or service, you can contact us on this number 03218368568 or on this email huesatelier7@gmail.com. We shall use our best endeavors to respond to your complaints or queries within 5 days of receipt.
In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

Returns, Exchanges and Refunds
1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged.
2. All goods being returned need to be sent by courier to 519 W, Street 14, Phase 3 DHA, Lahore.
3. We only accept returns of goods within 14 days of you placing an order through our website.
4. Goods that are returned to us must be in a condition that they can be sold again.
5. We will credit any refund for any goods returned and that are in a saleable condition within 3 days of receipt of the goods by us.
6. Instead of a refund, we may also provide you with store credit so that you can exchange the goods you want to return to purchase any other items from our website of the same value.
7. You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.